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Shipping and Return Information

Our new address is Aalsmeerderweg 103B, Aalsmeer, 1432CJ 

Click here for our returns policy.

Shipping

Shipping uses TNT Post or DPD (whichever is cheaper) package rates from the Netherlands.

To discuss or arrange alternative shipping please send an shopping cart to get an estimate for your location. Our shipping pricing is based on zones. The higher the zones, the longer the shipment will take and the pricier it will be. We currently have the following zones:

Zone 1: Netherlands

Zone 2: Belgium, Germany, Luxembourg

Zone 3: Austria, Denmark, France, France Metropolitan, Liechtenstein, Monaco, United Kingdom

Zone 4: Czech Republic, Finland, Hungary, Ireland, Italy (not including islands), Lithuania, Poland, Portugal (not including islands), Slovakia (Slovak Republic), Slovenia, Spain (not including islands), Sweden (not including islands), Switzerland

Zone 5: Bosnia and Herzegowina, Bulgaria, Croatia, Estonia, Greece, Latvia, Norway, Romania, Turkey, Yugoslavia

Zone 6: All other countries, including: Australia, Canada, Israel, New Zealand, South Africa and the United States

The rates are available on this page.

Pickup

You are invited to pick up your orders at Mosaic Trader, located at:

Aalsmeerderweg 103B
1432CJ Aalsmeer
The Netherlands

Please check our opening hours first.

Returns

Merchandise will be accepted for return within 30 days of purchase. This excludes closeouts and special orders. Merchandise must be unused and in new condition. All returns are subject to a 25% restocking fee. You are responsible for all the shipping costs of the order (to you and from you). You must contact us by phone (+31 297 344 668) or email for authorization and instructions before returning any item.

Address your return to:

Mosaic Trader - Returns
Aalsmeerderweg 103B
1432CJ Aalsmeer
The Netherlands